Job review from Douglas in ITHACA, NY 14850 on 11/18/15
Improving your scheduling process would really help me want to recommend Halco.
Our Overall Service
Halco canceled on us twice before making it out to our place.
Call Representative
The call representative was very courteous but on one of the canceled calls, she admitted that Halco should have never schedule the appointment in the first place since it was during a Halco meeting of some sort. Apparently, we could have avoided having to rearranged our work schedules had this mistake not been made or had been fixed ahead of time.
Our Service Person
Gary was great. He was very friendly and personable. In particular, he was very patient with our four-year-old who keep asking him questions about what he was doing.
Our Service Person's Diagnosis
Although it always is a bother to have to fix something like an expensive compression tank, Gary did a great job of explaining why it was needed and what the alternatives were.
Our Service Work
Gary was very professional and did solid work.
The Cleanup Process
Left it the way he found it.
I was most impressed by the speedy service and level of professionalism. John O. came over to...